Company Questions

Roudybush Direct
Q: What is the process by which Roudybush products are made?
A: This depends on the diet. Unlike some manufacturers who only use one technique such as extrusion, we match the technique to the diet. We use simple blending of appropriate ingredients in some powder diets, steam pelletizing for our pellet and crumble diets, and extrusion for diets that are difficult to make by steam pelletizing.
Q: How long have you been in the industry?
A: Roudybush has been manufacturing bird food since August of 1985.
Q: Why did you change your packaging?
A: Many factors went into this decision, but the change was finally made because it was more beneficial for the birds. First, the “window” allows owners to view the product within to help ensure they were getting the right size pellet for their bird. The stickers on the cartons were an improvement, but still left room for a lot of confusion. Secondly, the resealable zipper helps maintain the quality of the feed. The cartons did not reseal, and were therefore vulnerable to pests and mold in high humidity.
Q: How long will it take to process/ ship my order?
A: Roudybush makes every effort to process and ship your order as quickly as possible. Most orders are shipped no later than 5 business days from when they are received. Our shipping department operates Monday thru Thursday.
Q: What are your hours of operation?
A: We are open Monday through Friday. Monday to Thursday from 8 am to 4 pm Pacific Time and 8 am to 2 pm Pacific Time on Friday. We are closed on weekends and most holidays.
Q: Where are you located?
A: Roudybush is located in Woodland, CA. However, our products are available nation-wide through distributors, stores, and veterinarians. For more information see our locators on this website, or call (800) 326-1726.
Q: Can I use the Roudybush Logo on t-shirts, banners, etc for my store or at shows?
A: The Roudybush logo can be supplied to you vial e-mail or on a CD. You will also receive a book of our Standards to make sure you use the logo appropriately. Call us at (800) 326-1726.
Q: How much will my freight be?
A: The answer to this question is complex, and is dependent on several factors such as how much you are ordering (weight), how far the feed has to be shipped, and who will do the shipping. If you are ordering on this website, you can view your freight charges before you complete your order. However, if you have a Wholesale or Breeder account and meet certain weight minimums your shipping is a flat rate. Please contact us for more information at (800) 326-1726.
Q: Repackaging: A Bad Idea?
A: If you search the Internet you will upon occasion see among the legitimate sellers of Roudybush products a few companies that buy our products in large packages and repackage them into small packages. The main advantage to the consumer is that these packages may be a little cheaper than small packages filled by Roudybush. There are reasons why they might be cheaper and I would like to review some of these reasons here. Repackagers frequently have low overhead. Their facilities are commonly uninspected garages or other buildings connected to their aviaries or homes allowing food to be exposed to bird feces or other contaminants. Another “contaminant” commonly found in repackaged food is an insect infestation. Labels from repackagers are often simply pieces of paper that are stuffed into cheap zip lock polyethylene bags. Their labels often fail to include legally required information, such as their contact information and our “use by” date, which is our lot number. The polyethylene bags favored by many repackagers are fragile, pass air through the plastic easily and often have no seal except the zip lock, which anyone could open and close without your knowledge. At Roudybush we discourage the repackaging of our products. The seeming advantage of a reduced price is over shadowed by the risks and losses in the repackaging process. We encourage you to seek other ways to get our foods and protect yourselves and your birds from these risks.
Q: Does Roudybush have a Facebook?
A: Yes-- we have 2 pages. A friend page and a fan page. Please check both out at Roudybush Facebook